Privacy Policy

Personal Information

Name, email address, phone number, company details, and other information you provide directly when creating an account or using our services.

Usage Data

Information about how you use our platform, including IP address, browser type, pages visited, time spent, and other diagnostic data.

Trip & Client Data

Information related to trips, itineraries, client preferences, bookings, and communications you manage through our platform.

Connected Mailbox Data (Gmail & Outlook)

If your agency connects Gmail or Microsoft Outlook, we access and store email message content and metadata from the mailbox you authorize (such as subjects, bodies, sender and recipient addresses, thread identifiers, read/unread state, and labels or folders) solely to provide email features inside DMC Lounge.

What mailbox data we access

Depending on the features you use, we may access and process: email subjects and bodies; sender and recipient addresses; dates and thread identifiers; read/unread and folder or label state; and attachments when you view or send them through DMC Lounge. We do not access your mailbox until you connect it.

How we use mailbox data

We use connected mailbox data only to provide email productivity features for your agency, including to:

• •Sync inbound messages into your agency workspace
• •Send, reply to, and draft email from within DMC Lounge
• •Link messages to clients, bookings, and trips managed on the platform
• •Update message state (such as read/unread, archive, or spam) so the platform inbox stays consistent with your mailbox
• •Let authorized team members work from a shared agency inbox
• •Operate, secure, and troubleshoot the integration (for example, token refresh and sync errors)

Google Gmail

When you connect Gmail, we request the Google OAuth scope https://www.googleapis.com/auth/gmail.modify so we can read and sync inbox messages, send and reply on behalf of the connected mailbox, manage drafts, and apply label changes needed for inbox management. DMC Lounge's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, and we do not sell it. You can disconnect Gmail in Agency Settings → Integrations or revoke access at any time in your Google Account security settings.

Microsoft Outlook / Microsoft 365

When you connect Microsoft Outlook or Microsoft 365 mail, we request Microsoft Graph permissions including Mail.ReadWrite and Mail.Send so we can sync, read, send, reply to, and update messages in the connected mailbox. We use this data only to provide the email features described above inside DMC Lounge. We do not use Microsoft user data for advertising, and we do not sell it. You can disconnect Outlook in Agency Settings → Integrations or revoke the DMC Lounge app in your Microsoft account permissions.

How mailbox data is stored and protected

OAuth tokens are stored encrypted on our servers and used only for the agency mailbox that connected them. Synced message data is stored in our tenant-isolated infrastructure for your agency. Access is limited to users authorized under your agency account. We do not share mailbox content with third parties except subprocessors required to host and operate the service (such as cloud infrastructure providers), and never for their own marketing or advertising purposes.

Your choices and disconnect

• •Connect or disconnect Gmail or Outlook at any time from Agency Settings → Integrations
• •When you disconnect, we remove stored OAuth tokens and stop accessing your mailbox; previously synced messages may remain until you delete them or close your agency account
• •You may also revoke DMC Lounge's access directly in your Google or Microsoft account settings